Customer Survey
HARVEYS PERFORMANCE SURVEY (Please copy, complete and email to blockhousebay@harveys.co.nz)
Please answer all questions as frankly as possible and add any comments that may assist us in improving our service, or alternately show us that we are on the right track.
LEVEL OF PERFORMANCE
POOR AVERAGE EXCELLENT
1. Negotiating the sale: 0 1 2 3 4 5 6 7 8 9 10
Comments: ___________________________________________________________________________________________
2. Explained everything clearly: 0 1 2 3 4 5 6 7 8 9 10
3. Handling of your calls into the office: 0 1 2 3 4 5 6 7 8 9 10
Comments: ___________________________________________________________________________________________
4. Presentation of office: 0 1 2 3 4 5 6 7 8 9 10
Comments: ___________________________________________________________________________________________
5. Presentation of sales people and staff: 0 1 2 3 4 5 6 7 8 9 10
Comments: ___________________________________________________________________________________________
6. Enquiries handled satisfactorily: 0 1 2 3 4 5 6 7 8 9 10
Comments: ___________________________________________________________________________________________
7. Advertising: 0 1 2 3 4 5 6 7 8 9 10
Comments: ___________________________________________________________________________________________
8. Communication
(from the time of listing up to sale): 0 1 2 3 4 5 6 7 8 9 10
Comments: ___________________________________________________________________________________________
9. Communication after sale: 0 1 2 3 4 5 6 7 8 9 10
Comments: ___________________________________________________________________________________________
10. Overall impression: 0 1 2 3 4 5 6 7 8 9 10
Comments: ___________________________________________________________________________________________
11. Why did you first approach Harveys?
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
12. What areas did Harveys perform well in?
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
13. What areas can Harveys improve on?
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
11. Would you use Harveys again or would you recommend us to anyone else?
YES PROBABLY POSSIBLY NO
Reasons: _____________________________________________________________________________________________
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
I/we herby permit Harveys Real Estate, Blockhouse Bay to use the above information and/or marketing purposes
NAME:
ADDRESS:
EMAIL ADDRESS:
PROPERTY ADDRESS:
AGENT::
SIGNED:
DATE: